Privacy Policy

Effective Date: October 13, 2025

This Privacy Policy explains how Bloom Voice Answers ("Bloom," "we") collects, uses, and protects information.

1. Information We Collect

Text Transcriptions (No Audio)

• When you speak to Bloom, your voice is converted to text so your question can be processed.
• Bloom does not store or retain voice or audio recordings.
• Text input and generated output may be stored to support conversation history and service improvement.
• Deleted conversations are removed promptly from active systems.

Technical and Usage Data

We collect limited technical data, including:

• Device type and operating system
• App version
• Temporary IP address
• Crash logs and error diagnostics
• Aggregate usage metrics

Account Information (Optional)

If a user chooses to create an account, we collect:

• Email address (for authentication and account communication)
• Preferences and subscription status

Payment details are handled by app store providers. Bloom does not store credit card information.

2. How We Use Information

We use information to:

• Provide conversation history and responses
• Improve accuracy, performance, and reliability
• Debug errors and incorrect answers
• Monitor for abuse and maintain security
• Conduct internal analytics

Bloom does not sell personal data and does not use data for advertising.

3. Human Review

Text transcripts may occasionally be reviewed by authorized personnel for quality assurance or bug triage. Access is limited and controlled.

4. Data Retention

• Deleted conversations are removed promptly.
• Guest or inactive data may be automatically purged after extended inactivity (for example, ~12 months).
• Bloom may purge older data for safety, storage, or performance reasons.
• Aggregated and anonymized data may be retained indefinitely.

5. Data Sharing

Bloom may share limited data:

• With service providers supporting infrastructure and analytics, under confidentiality obligations
• To comply with legal requirements or valid government requests
• As part of a merger, acquisition, or asset transfer

Bloom does not sell or rent personal information.

6. Security

Bloom applies reasonable administrative and technical safeguards, including encryption and access controls. No system can guarantee absolute security.

7. Your Rights

You may request access to or deletion of your data by contacting hi@bloomvoiceanswers.com. Requests are handled subject to legal and operational requirements.

8. Children's Privacy

Bloom is not intended for children under 13. We do not knowingly collect data from children.

9. International Users

Bloom operates from the United States. Data may be processed or stored in the U.S. or other jurisdictions with different privacy laws.

10. Changes to This Policy

We may update this Privacy Policy periodically. Continued use of Bloom after changes constitutes acceptance.

11. Contact

Email: hi@bloomvoiceanswers.com

Location: Chicago, Illinois, USA (remote company)